FAQ’s

What is your turnaround time?

Our standard turnaround time is 5-7 business days. Turnaround time is only an estimate, is not guaranteed and starts when your order is paid for AND we have all information to complete your job. Complex designs or orders with extra add-ons may increase turnaround time. Allow for at least 3 additional days for interior printed tags. The most up-to-date turnaround time will be listed on your quote and invoice. If you have a deadline for your order, you must let us know when placing your order and a rush fee may apply. Taking longer than 24 hours to approve your digital proofs may delay your order. Any circumstances out of 5 Dollar School Tees’s control (ie: weather delays, shipping errors by the supplier, etc.) may also require more time and are not factored into the initial turn around time estimate.

 

Must-Have Dates: 

5 Dollar School Tees will do everything we can to meet any must-have date, but we cannot guarantee it. Rush fees may apply. Customer may be responsible for any expedited shipping charges associated with the order.

 

How much are the setup fees (aka screen fees)? 

5 DST charges a small set up fee to cover screen costs. Cost start off at $10 for Students, but typically range from $10 – $25 based on colors and locations. 

 

Do you have a minimum? 

We will do an order as small as 1 pc, but in order to get the special promo pricing we require 24 pc minimum per design, per product in order to make it cost effective.

 

Can I mix and match shirt & ink colors? 

Yes. Different shirt colors are ok as long as the ink colors are the same. If we need to change ink colors additional fees and minimums will apply.

 

Can I mix shirt sizes & do I need to order in dozens?

You can order as many different shirt sizes as you want and you DON’T have to order in dozens, unless otherwise stated. 

I want to print on a shirt that isn’t listed, is that possible? 

Of course! We print on hundreds of different brands but to make it easy we only list the most popular ones. As long as we can get the blanks we will print it for you. Just send us an email and we will see what we can do!

 

I’m missing a few shirts, what happened?

All orders can have up to 5% under run. Some shirts could be damaged during printing. Because of this, we strongly recommend ordering a few extras to account for this possibility. We always strive to give you everything you ordered, however, if there is a shortage with your order, we will refund or credit you for the difference.

 

Do you only print Tees?

Of course not! We print anything from hoodies, sweats, bleacher chairs, pull overs, lanyards,etc….. Let us know what you need and we’ll do our best to get you the best pricing we can. Our goal is to help! Give us an opportunity to beat a competitors price and we’ll do everything we can to save you money!
 

Do you only print for schools?

No…We welcome anyone and everyone! We just offer special pricing to schools to help fundraise.
 

Do I need to pay for my shirts now?

Yes. Just like any online company…Your payment must be received before your order is processed and printed. Since every job is CUSTOM we are unable to process your order until payment is received in full.

 
 

Changes to Your Order After Payment – 

Any changes to your order after it has been placed will delay your order, even if you have paid a rush fee and/or have given us a required date. It is very important that you do not place your order until you are certain that’s what you want. Once the process begins, everyone in our shop starts to work on different aspects of the job, changes become costly and time consuming.

 

Terms

Garment Disclaimer

5 Dollar School Tees is not responsible for manufacturer defects such as color inconsistencies, stitching errors, mislabeled garments, loose/inconsistent stitching, and/or garment defects (holes in garments, ripped seams, etc.). We try our hardest to inspect the garments as we print them, but we cannot guarantee each garment. We are not the manufacturers of these garments, so we cannot ensure their construction. We highly recommend ordering 5% extra of each size if an exact count is important.

Quality Assurance

We try to check every garment as it comes off of the press, but there are times where some mistakes will make it out the door. It is your responsibility as the customer to check over garments as you receive them. We allow an industry standard 72 hour window from the time you receive the goods to notify us of any issues with the order. 5 Dollar School Tees will not be responsible for errors with your order if notified after 72 hours of receiving the goods.